Return & Refund Policy

Effective Date: July 2026

Welcome to Rexgoll.

At Rexgoll, customer satisfaction is one of our highest priorities. This Return & Refund Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded.

This policy applies to both Business-to-Consumer (B2C) and Business-to-Business (B2B) customers unless otherwise specified in a written agreement.

1. Scope

This Return & Refund Policy applies to all products purchased through Rexgoll unless a product listing or separate agreement specifically states otherwise.

Certain products may have different return conditions due to their nature, hygiene requirements, customization, perishability, or commercial agreements.

2. Consumer (B2C) Returns

Consumers may request a return within 14 calendar days after receiving their order, where applicable under local consumer protection laws.

To qualify for a return, products must:

• Be unused and in original condition.

• Include all original packaging.

• Include manuals, accessories, labels and promotional items.

• Be free from customer-caused damage.

• Be securely packaged for return shipping.

Products that do not meet these conditions may be refused or may receive a partial refund where legally permitted.

3. Business (B2B) Returns

Business customers purchasing products for commercial purposes may not automatically benefit from consumer withdrawal rights.

Returns for B2B orders are evaluated based on:

• Purchase agreements

• Commercial contracts

• Distributor agreements

• Wholesale agreements

• Product specifications

• Applicable commercial laws

Rexgoll reserves the right to approve or reject B2B return requests depending on the circumstances of each order.

4. Products That Cannot Be Returned

Unless required by applicable law, the following products are generally non-returnable:

• Customized or personalized products

• Products manufactured upon request

• Perishable food products

• Opened hygiene products

• Opened personal care products

• Gift cards

• Digital products

• Downloadable software

• Clearance items marked as Final Sale

• Products damaged by misuse

5. Damaged, Incorrect or Defective Products

If your order arrives damaged, defective or incorrect, please contact Rexgoll within 48 hours after delivery.

Please provide:

• Order number

• Product name

• Description of the issue

• Photos of the product

• Photos of the shipping package

Our team will investigate the issue and provide an appropriate solution, including:

• Replacement

• Exchange

• Repair (where applicable)

• Partial refund

• Full refund

6. Return Authorization

Before sending any product back, customers must obtain a Return Authorization from Rexgoll.

Returns sent without authorization may be refused.

7. Return Shipping

Customers are responsible for return shipping costs unless:

• Rexgoll shipped the wrong item.

• The product arrived damaged.

• The product contains a verified manufacturing defect.

• Applicable law requires otherwise.

Customers are encouraged to use a tracked and insured shipping service.

Rexgoll is not responsible for packages lost during return transit.

8. Inspection Process

Returned products are inspected after arrival.

Inspection may include verification of:

• Product condition

• Packaging

• Accessories

• Serial numbers

• Signs of use

• Missing components

Inspection usually takes 2–7 business days.

9. Refund Process

Once the inspection is completed and the return is approved, refunds will be issued using the original payment method whenever possible.

Depending on the payment provider, refunds may require 5–10 business days to appear.

Shipping charges, customs fees, taxes and third-party service fees may not be refundable unless required by law.

10. Exchanges

Customers may request an exchange instead of a refund when inventory is available.

Exchanges may be offered for:

• Different size

• Different color

• Replacement for damaged products

• Equivalent product

Availability cannot be guaranteed.

11. Order Cancellation

Orders may be cancelled before shipment.

Orders that have already been shipped cannot normally be cancelled and must follow the standard return procedure after delivery.

Customized or made-to-order products may not be cancelled once production has started.

12. International Orders

International orders may be subject to:

• Customs duties

• Import taxes

• Local VAT

• Brokerage fees

These charges remain the responsibility of the customer unless otherwise agreed.

International returns may require additional documentation depending on the destination country.

13. Fraud Prevention

Rexgoll reserves the right to refuse returns, refunds or exchanges in cases involving:

• Fraudulent activity

• Excessive return behavior

• Abuse of return policies

• Returned products different from those originally supplied

• Missing serial numbers or altered products

14. Force Majeure

Rexgoll shall not be responsible for delays in refunds, exchanges or returns caused by events beyond its reasonable control, including natural disasters, transportation disruptions, government actions, customs delays or other force majeure events.

15. Changes to This Policy

Rexgoll may update this Return & Refund Policy from time to time.

The latest version will always be published on our website.

16. Contact

For all return, exchange or refund requests, please contact Rexgoll Customer Support through the contact information available on our website.

Our support team will assist both individual customers and business partners as quickly as possible.