Privacy Policy

Effective Date: July 2026

Welcome to Rexgoll.

Rexgoll ("Rexgoll", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, create an account, purchase products, communicate with us, or use any of our services.

This Privacy Policy applies to both Business-to-Consumer (B2C) customers and Business-to-Business (B2B) customers.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Personal Information

• Full name

• Company name (for business customers)

• Billing address

• Shipping address

• Email address

• Telephone number

• Tax or VAT information (where required)

• Business registration information

• Account login credentials

Order Information

• Products purchased

• Order history

• Delivery information

• Payment status

• Invoice details

• Customer preferences

Technical Information

We may automatically collect:

• IP address

• Browser type

• Operating system

• Device information

• Language settings

• Time zone

• Website usage statistics

• Referring websites

Cookies & Similar Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, analyze website performance, and personalize your experience.

Please refer to our Cookie Policy for more information.

2. How We Use Your Information

We may use your information to:

• Process orders

• Deliver products

• Verify customer identity

• Create customer accounts

• Process payments

• Prevent fraud

• Provide customer support

• Improve website performance

• Personalize your shopping experience

• Respond to inquiries

• Send order confirmations

• Send shipping notifications

• Provide technical support

• Comply with legal obligations

• Maintain business records

With your consent where required, we may also send promotional emails, newsletters, product recommendations, or marketing communications.

You may unsubscribe at any time.

3. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, Rexgoll processes personal data based on one or more of the following legal grounds:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Customer consent

• Protection of vital interests

• Public interest where applicable

4. Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third parties when necessary, including:

• Payment service providers

• Shipping and logistics companies

• Warehousing partners

• Customer support providers

• Email service providers

• Marketing platforms

• Analytics providers

• Government authorities where legally required

• Professional advisers including legal and accounting firms

All third parties are expected to process information securely and only for legitimate business purposes.

5. International Data Transfers

Because Rexgoll serves customers globally, your information may be transferred to and processed in countries outside your country of residence.

Where required by law, we implement appropriate safeguards to protect your personal data during international transfers.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill contracts

• Comply with legal obligations

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Maintain accounting and tax records

When personal data is no longer required, it will be securely deleted or anonymized where appropriate.

7. Data Security

Rexgoll implements reasonable technical and organizational measures to protect personal information, including:

• Secure servers

• SSL/TLS encryption

• Access controls

• Password protection

• Firewall protection

• Security monitoring

• Regular software updates

Although we strive to protect your information, no method of internet transmission or electronic storage can guarantee absolute security.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your account information

• Request deletion of personal data

• Restrict certain processing activities

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the appropriate supervisory authority

Requests may be subject to identity verification and applicable legal requirements.

9. Marketing Communications

If you subscribe to our marketing communications, we may send information regarding:

• Promotions

• Discounts

• New products

• Special offers

• Company updates

• Seasonal campaigns

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting customer support.

10. Children's Privacy

Rexgoll services are not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.

11. Third-Party Services

Our website may contain links to third-party websites or integrate services provided by third parties.

Rexgoll is not responsible for the privacy practices, policies, or content of external websites or services.

Users should review the privacy policies of those third parties before providing personal information.

12. Business Customers

For business customers, Rexgoll may collect additional information necessary for commercial transactions, including company registration details, VAT information, purchase history, authorized representatives, and business contact information.

Such information will be processed solely for legitimate business purposes.

13. Changes to This Privacy Policy

Rexgoll may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technological developments.

The latest version will always be available on our website with the updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact Rexgoll using the contact information provided on our website.

Our team will respond to privacy-related requests as quickly as reasonably possible.